The Clerk of the Court balances services to the Courts and services to the People—sometimes in separate transactions—and sometimes in the same transaction. When the job is done well, it tends towards Liberty and Justice for all.
Accuracy, timeliness, and proper order are high priorities in providing services to the Courts. Accessibility, efficiency and helpfulness are priorities for All People we serve.
All citizens deserve good customer service whether working with land records, court dockets, or getting a license. More technology may present new customer service goals that will have to be addressed, which leads to my second focus on Security.
Security must be a priority, especially in light of electronic records. Much of the records we keep are public but making sure the records remain accessible, complete, in order, filed properly, and accurately is paramount.
When power is down, the Clerk’s Office should not be. Back-up records, an adequate source of back-up power, and a plan for operating under critical loads (only) should be in place. Every day, all accounts should be balanced with dual control, to be sure all transactions are accounted for, accurate, and in the right place.
Security is an ever-changing challenge we must strive to stay on top of because of the importance of accuracy and timeliness in the Clerk’s Office.
The Clerk of the Court’s office has the responsibility of swearing in those who must take an oath. Sometimes this is done in the Courtroom, taking an oath to tell the truth; sometimes with those who will serve in elected or appointed positions and take an oath to uphold the U.S. Constitution, the Maryland Constitution, and the laws of the jurisdiction for which they serve.
These are most serious and important pledges taken before God and man. One of my goals as the Clerk of the Court will be to better educate and make resources available to those taking an oath so they can be reminded of the gravity of what they are doing and the great responsibility it is to uphold the oath they take.